Shipping Policy

The Strnwatch Shipping Policy

At The Strnwatch, we prioritize delivering your orders efficiently and securely. Below, you'll find our comprehensive shipping policy, detailing our shipping options, costs, and delivery times based on your location.

1. APO/FPO Addresses

  • Shipping Method: USPS Ground Service
  • Delivery Time: Up to 15 business days
  • Shipping Cost: $30 flat rate
  • Note: Shipments to APO/FPO addresses may experience additional delays due to military handling procedures. We appreciate your understanding and patience.

2. Hawaii, Alaska, and U.S. Territories

  • Shipping Method: Ground Service
    • Delivery Time: Up to 15 business days
    • Shipping Cost: Calculated at check out
  • Expedited Shipping:
    • 3-Day Shipping: Calculated at check out
    • 2-Day Shipping: Calculated at check out
  • Note: Due to the distance and potential logistical challenges, delivery times may vary slightly. We strive to ensure timely deliveries to these regions.

3. Lower 48 States

  • Ground Service:
    • Delivery Time: 5-7 business days
    • Shipping Cost:
      • Free Shipping for orders of $200 or more
      • Calculated at check out
  • Expedited Shipping:
    • 2-3 Day Shipping: Calculated at check out
    • Overnight Shipping: Calculated at check out
  • Note: Expedited orders must be placed by 12 PM EST to ensure same-day processing. Orders placed after this time will be processed the next business day.

4. International Shipping

  • Shipping Availability: Currently, The Strnwatch ships within the United States, including APO/FPO addresses, Hawaii, Alaska, and U.S. Territories. We are working to expand our shipping capabilities to international locations in the near future.

5. General Information

  • Processing Time: Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your shipment.
  • Delivery Issues: If you encounter any issues with your delivery, including delays or defective items, please contact our customer service team at support@thestrnwatch.com for assistance.
  • Incorrect Addresses: Please ensure that your shipping address is correct at checkout. The Strnwatch is not responsible for delays or mis deliveries due to incorrect or incomplete addresses.
  • Customs and Duties: For U.S. territories, any applicable customs fees, duties, or taxes are the responsibility of the customer.

  • Lost or Damaged Shipments

    • We are not responsible for lost or stolen packages. If your package is lost or damaged in transit, please contact the shipping carrier directly.
    • If you experience issues with your shipment, contact us at support@thestrnwatch.com with your order number, and we will do our best to assist you.

6. Returns and Exchanges

  • Return Policy: We offer a 30-day return policy on all items. Please refer to our Return Policy for more details.
  • Exchanges: If you wish to exchange an item, please contact us within 30 days of receiving your order. Our customer service team will assist you with the exchange process.

Thank you for choosing The Strnwatch. We are committed to delivering your orders with care and precision, ensuring a seamless shopping experience every time.